Client Research Services offers an array of services to meet individual client needs for collecting valuable customer satisfaction information.
Inbound Customer Surveys
An independent toll free number is setup for your customers to call and provide feedback. The phone is specifically answered with your company name, so that your customers immediately identify with your brand.
Outbound Customer Surveys
You provide a list of your customers, and Client Research Services makes the telephone call to conduct your satisfaction survey on your company’s behalf. Your company name is referenced in the introduction of the survey contact.
Lost Customer Surveys
You provide a list of lost customers, and Client Research Services makes the telephone call to conduct your survey. This is an excellent way to learn why previous customers have gone away or have selected your competition.
Telephone Mystery Shopping
Have you ever wondered what it’s like to call your do business with your company – from your customers’ perspective? Client Research Services sets up mystery shopping over the phone. This allows you to access how phone calls are being handled internally, and how they are processed within your organization.