Why Customers Leave

Customers end up leaving a business for a number of reasons.  Take a look at the statistics, provided by Michael LeBoeuf in his book, “How to Win Customers and Keep Them for Life:”

  • 1% pass away
  • 3% move away
  • 5% develop other friendships
  • 9% leave for competitive reasons
  • 14% are dissatisfied with the product
  • 68% quit because of an attitude of indifference toward the customer by an employee