Customer satisfaction surveys and Customer retention programs

Client Research Services, Inc. implements customer satisfaction surveys and customer retention programs, which are primarily conducted over the telephone. After a survey is designed to meet the customer's needs, Client Research Services will conduct the interviews with the client's customers. If a dissatisfied customer is identified, Client Research Services contacts their client immediately so that appropriate action can be taken as soon as possible. This enables companies to quickly combat any negative word of mouth that disgruntled customers can spread.