Why Customers Leave
Customers end up leaving a business for a number of reasons. Take a look at the statistics, provided by Michael LeBoeuf in his book, “How to Win Customers and Keep Them for Life:”
- 1% pass away
- 3% move away
- 5% develop other friendships
- 9% leave for competitive reasons
- 14% are dissatisfied with the product
- 68% quit because of an attitude of indifference toward the customer by an employee