Customers end up leaving a business for a number of reasons.  Take a look at the statistics, provided by Michael LeBoeuf in his book, “How to Win Customers and Keep…

Although customer complaints can be hard to hear at first, ultimately they can be the key to the improvement of your normal business process.  Consider the following facts about customer…

When it comes to customer satisfaction surveys, many people think they know how they will end up before they’re even issued.  But there are plenty of myths surrounding these surveys,…